Privacy policy.
How Flueros IT Solutions collects, uses and protects personal information through this website and our business communications.
Who we are
Flueros IT Solutions (“Flueros”, “we”, “us”) operates this website and is the controller of the personal information described in this notice. For privacy questions or requests, email contactus@flueros.co.uk.
Information we collect
- Contact and identity details, such as your name, work email address, telephone number and organisation.
- The subject, message and other information you choose to provide through our contact form or correspondence.
- Technical and security information generated when you use the website, such as IP address, browser or device information, timestamps and server logs.
- Information created if we discuss or provide services to you, including correspondence, requirements, proposals and service records.
Please do not include passwords, access keys, special category data or other highly sensitive information in the website contact form.
Why we use information
| Purpose | Typical lawful basis |
|---|---|
| Respond to enquiries, understand requirements and arrange an initial conversation. | Our legitimate interests in responding to business enquiries and, where relevant, taking steps at your request before entering a contract. |
| Provide and administer agreed services, communicate with clients and maintain service records. | Performance of a contract, steps before a contract, and our legitimate interests in managing our work. |
| Operate, secure and troubleshoot the website, prevent misuse and maintain appropriate records. | Our legitimate interests in running a secure and reliable website and protecting our organisation and users. |
| Meet legal, regulatory, accounting or dispute-resolution requirements. | Legal obligation and, where applicable, our legitimate interests in establishing or defending legal claims. |
We do not use website enquiries for automated decision-making or profiling that produces legal or similarly significant effects.
Who receives information
Information may be handled by authorised Flueros personnel and by suppliers that support our website, communications, security and professional services. The current website uses Hostinger for hosting, WordPress and Fluent Forms for website and form operation, and Microsoft 365 for email and business communications. We may also disclose information where required by law or where necessary to protect legal rights.
We do not sell personal information.
International transfers
Some suppliers may process information outside the United Kingdom. Where this happens, we will rely on an applicable UK adequacy regulation or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum, as required. Contact us if you would like more information about safeguards relevant to your information.
How long we keep information
Website enquiries that do not become a client relationship will normally be kept for up to 24 months after the last meaningful contact. If an enquiry leads to work, relevant client, contractual, financial and service records may be retained for longer—normally up to six years after the relationship ends—where needed for legal, tax, accountability or dispute-resolution purposes. Security logs are kept only for as long as reasonably necessary for protection and troubleshooting. These periods should be confirmed against Flueros’ final retention schedule.
Cookies and similar technologies
The site may use cookies or similar storage that are necessary for website operation, security and form functionality. We do not currently intend to use advertising trackers or optional analytics cookies. If optional analytics, advertising or other non-essential technologies are introduced, we will update this notice and request consent where required before using them.
Your rights
Depending on the circumstances, UK data protection law may give you rights to access your personal information, correct it, ask for deletion or restriction, object to processing, and receive certain information in a portable format. Where processing relies on consent, you may withdraw it at any time. These rights are not absolute and exemptions may apply.
To exercise a right, contact contactus@flueros.co.uk. We may need to verify your identity before responding.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Visit ico.org.uk/make-a-complaint or telephone 0303 123 1113.
Changes to this notice
We will review this notice when our services, suppliers or use of personal information changes. The latest version will be published on this page with an updated date.